LRO Terms of Service

Effective date: 2026-04-23 · Last updated: 2026-05-29

1. General

1.1. These Terms of Service (the «Terms») govern the relationship between Sole Proprietor LINKRO (the «Provider», «we») and any natural or legal person (the «User») who uses the LRO (Link for Remote Operations) service, available at https://lro.link, through the web panel https://app.lro.link, and via the lro agent program (collectively, the «Service»).

1.2. By registering for the Service or by using it, the User confirms that they have read these Terms, accept them in full, and undertake to comply with them.

1.3. If the User does not agree with the Terms, they must cease using the Service.

1.4. The User must be of the age of majority in their jurisdiction. If the User acts on behalf of an organization, they confirm that they are authorized to enter into these Terms on its behalf.

2. Definitions

• Service — the LRO software complex, including the web control panel, the agent program, and the server-side infrastructure that together enable encrypted network tunnels between the User's machines.
• Agent — the lro program installed by the User on remote or local machines.
• Tunnel — an encrypted network connection between two Agents, established through the Service's server-side infrastructure.
• Account — the User's account in the Service.
• Organization — a collective account that brings together multiple Users with role-based access control.
• Coin — the Service's internal unit of account. 1 coin = 1 US dollar (USD).
• Subscription Plan (Plan) — a paid activation of an Agent for a fixed term with an included traffic allowance.
• Traffic Package — a one-time top-up of an Agent's available traffic.
• Coin Package — a one-time top-up of a User's or Organization's coin balance.

3. Registration and account

3.1. Most Service features require registration. At registration the User provides a valid email address and confirms ownership of it.

3.2. The User undertakes to:

• provide accurate information;
• safeguard their credentials and not share them with third parties;
• notify the Provider without delay of any unauthorized access to the account.

3.3. The User bears full responsibility for all actions taken under their account or from Agents they have installed.

3.4. The Provider may refuse registration, suspend, or delete an account in case of a breach of these Terms.

4. Service description

4.1. The Service provides tools for establishing encrypted tunnels between Agents installed on the User's machines, managed through a web panel.

4.2. Data transmitted through tunnels is encrypted on the Agent side with end-to-end encryption. The Service's server-side infrastructure forwards only the encrypted stream and has no technical means to decrypt the content.

4.3. Agent authentication on connection is performed using the Noise XK cryptographic protocol, bound to a unique agent identifier.

4.4. The Provider endeavours to keep the Service running without interruption but does not guarantee the complete absence of outages, errors, or delays. Scheduled maintenance windows are possible, as are disruptions caused by circumstances outside the Provider's reasonable control (including upstream provider failures, attacks, hardware failure, state authority actions, and force majeure).

5. Acceptable and prohibited use

5.1. The User undertakes to use the Service only for lawful purposes and in accordance with the laws applicable to the User and the Provider.

5.2. The User confirms that they have the lawful right to install Agents and establish tunnels on every machine they connect to, and to expose access to the services hosted there. Responsibility for the lawfulness of access to remote machines lies with the User.

5.3. The Service must not be used for:

• transmission of unlawful content, including malware, material that infringes copyright or other third-party rights, material that incites violence or extremism, or material that exploits minors;
• attacks on third-party systems (DDoS, brute-force, port scanning, vulnerability exploitation, unauthorized penetration testing);
• circumventing access controls protecting third-party networks, systems, or data without the owners' permission;
• spam, phishing, or bulk unsolicited messaging;
• operation of the Service as VPN, proxy, or other anonymizing infrastructure, including in particular:
  • concealing the true source or routing of traffic from third parties, internet service providers, owners of accessed resources, or state authorities;
  • circumventing geographical, sanctions-related, or other access restrictions imposed by third-party services (including streaming platforms, marketplaces, gaming services, payment systems) — regardless of whether such circumvention breaches the terms of use of the affected service;
  • routing end-user internet traffic (browsing, torrents, video streaming) through the Service's infrastructure instead of establishing a secure channel between machines under the User's control;
• resale, sub-licensing, or any other form of provision of the Service to third parties as a VPN, proxy, or anonymizing solution, including the operation of free or public exit nodes or exit points;
• concealing the source of unlawful activity.

5.4. The Provider may suspend or terminate service on reasonable suspicion of a breach of clause 5.3 without refunding the unused portion of any fees. Written notice is sent to the User's email address.

5.5. Since the Provider has no access to tunnel content, breach detection relies on external signals: third-party complaints, traffic anomalies, notices from law-enforcement authorities, and behavioural patterns indicative of abuse.

6. Payment and refunds

6.1. Paid Service features are priced in coins at the rates published at https://lro.link/#pricing. 1 coin = 1 USD.

6.2. Payments are processed by Paddle.com Market Ltd («Paddle»), acting as Merchant of Record. Paddle issues the invoice, accepts the payment, handles tax processing, and produces the documentation. Paddle's terms: https://www.paddle.com/legal/checkout-buyer-terms.

6.3. Purchase types:

• Subscription Plan (Plan) — paid for a fixed term. When auto-renew is enabled, the User's coin balance is automatically charged at the end of the term. The User may disable auto-renew at any time through the web panel; disabling it does not terminate the paid period.
• Traffic Package — a one-time purchase of additional Agent traffic. The User may enable auto-top-up of traffic: when an Agent's traffic is exhausted, the system automatically deducts the cost of the selected package from the User's balance and adds traffic to the Agent. Auto-top-up is capped by a total spending limit set by the User and may be disabled at any time through the web panel.
• Coin Package — a one-time top-up of the balance. Coins from the balance are spent on subscription purchases, traffic packages, and auto-top-up.

6.4. Refunds:

• The User may request a refund within 14 days of payment, provided the service has not been substantially consumed (less than 1% of the included traffic used, the subscription activated at most once).
• Once the service has been actually consumed (a tunnel has been established, traffic has been spent), no refund is issued.
• A refund of a coin package is only available if no balance has been spent.
• Refund requests are handled by support at info@lro.link; processing time is up to 10 business days. Refunds are issued through Paddle to the same payment instrument used at purchase.
• See also: Refund Policy.

6.5. The Provider reserves the right to change prices on at least 14 days' advance notice through publication at https://lro.link/#pricing and notification by email. Already-paid periods are not affected; for auto-renewing subscriptions the new price applies on the next renewal.

6.6. Unspent coins on the balance do not expire but are not refundable in cash, except as set out in clause 6.4.

7. Intellectual property

7.1. All rights to the Service, including software, design, documentation, trademarks, and domain names, belong to the Provider or its licensors.

7.2. The User is granted a non-exclusive, non-transferable, revocable licence to use the Agent and the web panel for the purposes set out in these Terms, for the duration of these Terms.

7.3. The User undertakes not to decompile, modify, or distribute the Service's software, and not to create derivative products based on it, except where expressly permitted by law or by open-source licences applicable to specific components.

8. Privacy and data processing

8.1. The Provider processes the User's personal data in accordance with the Privacy Policy.

8.2. The Provider stores:

• account data: email, password hash, display name, interface language;
• Agent operation metadata: Agent name, connect/disconnect times, IP addresses, traffic volumes — for billing, security, and diagnostics;
• payment history and balance operations.

8.3. The Provider has no access to the content of data transmitted through tunnels due to end-to-end encryption between Agents.

8.4. Retention periods and the procedure for data deletion are governed by the Privacy Policy.

9. Disclaimer and limitation of liability

9.1. The Service is provided «AS IS» and «AS AVAILABLE». The Provider does not warrant that the Service will meet all of the User's requirements, will operate without errors or interruptions, or that defects will be remedied within any specific time.

9.2. The Provider is not liable for:

• losses caused by an inability to use the Service, including lost profits;
• data loss or damage not caused by the Provider's direct fault;
• actions of third parties using the User's Agents;
• the content of data transmitted through tunnels;
• misconfiguration of Agents, endpoints, and access permissions by the User.

9.3. The Provider's aggregate liability to the User, on any basis, is limited to the amount paid by the User to the Service over the 12 months preceding the event giving rise to liability.

9.4. Nothing in these Terms limits liability that cannot be limited under applicable law (including for wilful misconduct and gross negligence).

10. Changes to the Terms

10.1. The Provider may amend these Terms. The current version is published at https://lro.link/terms with the date of update.

10.2. Material changes (affecting prices, refund procedure, usage restrictions, or liability) take effect no earlier than 14 days after publication. The User is notified by email.

10.3. Continued use of the Service after changes take effect constitutes the User's acceptance of the new version. If the User disagrees, they may cease using the Service and delete their account.

11. Term and termination

11.1. These Terms are concluded for an indefinite term from the moment of registration until the account is deleted.

11.2. The User may delete the account at any time through the web panel or by contacting support. Unspent coins are not refunded on deletion, except as set out in clause 6.4.

11.3. The Provider may terminate service or restrict the User's access in case of:

• breach by the User of these Terms, in particular clause 5.3;
• non-payment of a subscription or a negative balance for more than 30 days;
• a justified request from competent authorities;
• termination of the Service as a whole (with notice to all active Users at least 30 days in advance).

11.4. Termination of these Terms does not affect obligations incurred before termination (including unpaid amounts and confidentiality obligations).

12. Governing law and dispute resolution

12.1. These Terms are governed by the laws of the Republic of Kazakhstan.

12.2. The parties undertake to resolve all disputes and disagreements through negotiation. The response time for a claim is 30 days.

12.3. Failing agreement, the dispute is referred to the court at the Provider's location, unless otherwise required by mandatory rules of applicable law.

13. Provider's contacts

• Name: Sole Proprietor LINKRO
• Registered address: 050000, Republic of Kazakhstan, Almaty, Baiseitova str. 11/13 — 4
• Tax ID (IIN): 780508302277
• Email for support and legal notices: info@lro.link
• Website: https://lro.link