Deleting your LRO account and data
This page explains how to delete your LRO (Link for Remote Operations) account and the data associated with it. The procedure is the same for the web dashboard and for the LRO Agent and LRO Terminal mobile apps — they all use the same account.
1. How to request deletion
Send an email to info@lro.link with the subject "Account deletion" from the email address the account is registered to, and include your account username.
Requests sent from any other address are not carried out: confirming ownership of the registered address is the only way to be sure the request comes from the account owner.
2. What happens next
- We confirm receipt and verify that the request came from the account owner's address.
- The account is deactivated: all Agents are disconnected, active tunnels are closed, and any access granted to other users is revoked.
- Account data is deleted or anonymised within 30 days of the request being confirmed.
3. What is deleted
- User account data: username, email address, password hash, profile settings.
- Registered Agents and their device identifiers, including the hardware identifier the mobile app sends at registration.
- Configuration: endpoints, tunnels, access rights and granted permissions.
- Internal balance and plan associations.
4. What is retained, and why
Some records cannot be deleted on request — they are kept because the law requires it or to resolve disputes, in line with section 5 of the Privacy Policy:
| Category | Retention | Basis |
|---|---|---|
| Payment history and accounting records | as required by the tax law of the applicable jurisdiction (typically 5 years) | legal requirement |
| Account data inside backups | up to 90 days, then destroyed on the rotation schedule | technical retention, dispute resolution |
| Server component logs | up to 30 days | security and diagnostics |
Tunnel contents are never stored by the Operator: traffic between Agents is end-to-end encrypted, and the server relays it without being able to read it.
5. Data that only ever lives on your device
LRO Terminal stores SSH profiles, passwords, private keys and known-hosts entries on the device only, encrypted, and never sends them to the Operator. Deleting your account does not affect them — to erase them, uninstall the app or clear its data in Android settings.
6. Crash reports
The mobile apps send crash reports (stack traces, device model, OS and app version) to the Sentry diagnostics service. These reports contain no IP addresses or user identifiers and are not linked to your account — see Annex A of the Privacy Policy.
7. Contact
Questions about data deletion and exercising data subject rights: info@lro.link.